Contact 13L Game

Contact 13L Game, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach Us

Have a question about your 13L Game account, a payment processed via PhonePe, GPay, or BHIM, or a gameplay concern? Our dedicated support team is ready to help. Choose the channel that works best for you:

Contact Us

  • Email: [email protected], ideal for detailed queries, dispute escalations, or attaching screenshots of transaction errors.
  • In-App Chat: Launch the chat widget directly inside your 13L Game dashboard for quick, real-time assistance without leaving the platform.

All emails receive a response within 24 hours. For faster resolution, in-app chat connects you to an automated assistant or a live agent instantly.

Office Hours

13L Game support runs every day of the year, no holidays, no blackout dates. Here is exactly when each channel is active:

  • Automated In-App Chat: 24 hours a day, 7 days a week, get instant answers on FAQs, account status, and payment confirmations at any hour.
  • Live Human Agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, real agents handle complex queries, withdrawal issues, and bonus disputes during this window.
  • Email: Responses delivered within 24 hours, any day of the week.

Contacting us outside live-agent hours? The automated chat logs your issue and queues it for the next available agent at 9:00 AM IST.

Online-Only Support

13L Game is a fully digital platform, there is no physical office, branch, walk-in counter, or mailing address anywhere in India. Please do not travel to any location expecting in-person assistance.

All support is delivered through two digital channels:

  1. Email: [email protected]
  2. In-App Chat: Accessible directly from your 13L Game dashboard, on any device.

This online-first model lets us serve players across India, from Mumbai to Chennai, Bengaluru to Kolkata, without geographical barriers. Whether your concern involves a PhonePe deposit delay, a GPay withdrawal not reflecting, or a BHIM payment query, our team resolves it securely and efficiently through these digital channels.